Our policy is valid for 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so, provided the conditions below have been met.
Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.
The website https://hi-sky.co.uk is not liable for any labour expenses incurred due to the installation of incorrect or faulty parts.
If your cargo comes damaged, please check the box correctly, and if the contents look damaged, please refuse delivery. We will do everything possible to expedite the shipment of your new order. Return shipping costs are the customer's responsibility. Refunds for products returned are completed within ten business days.
Custom orders can't be cancelled or returned.
Please ensure that you have picked the right unit size and consulted your contractor before completing your purchase. We must cancel and refund your whole transaction if you have ordered the incorrect size(s). We will deduct the return shipping costs if your purchase has already been shipped. Please note that refunds are conducted within ten business days of receiving returned products at our warehouse.
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be unused
- Product must not be damaged
All returns will be inspected to ensure the above criteria have been met. If the product does not meet the listed standards, we reserve the right not to issue a refund.
Sale and clearance items:
Only regular-priced items may be returned. Unfortunately, sale or clearance items cannot be returned.
To return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Visit any retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you.
You must ensure that the goods are adequately packaged and not to be damaged while in transit. If the product is found damaged or used beyond what it takes for us to inspect it reasonably, then we may reject a refund.
All refunds will be subject to a 15% restocking fee.
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on November 8, 2022