Flat and Pitched Roof Frameless Rooflights

Shipping & Delivery Policy

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be read alongside our main https://hi-sky.co.uk/pages/terms-and-conditions

Please carefully review our Shipping and Delivery Policy before purchasing our products. This policy applies to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup

All purchases can be picked up curbside. Pickups are available Monday through Friday, 8:00 a.m. to 4:00 p.m.

We offer various shipping options. Sometimes, a third-party supplier may manage our inventory and be responsible for shipping your products.

Free Shipping

We offer free 1 - 3 day shipping on flat and pitched roof frameless skylights after dispatching orders within the London (M25) Area and surrounding postcodes.

Orders placed by 11 a.m. for same-day dispatch will guarantee free shipping in 1 - 3 days.

Expedited Shipping Fees

Outside of the free shipping area, a shipping fee applies

All times and dates given for delivery of the products are given in good faith but are estimates only.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

ARE THERE OTHER SHIPPING RESTRICTIONS?

To ensure 1-3 days' delivery after dispatch, orders must be placed by 11 am.

Upstands for Flat Roof

Delivery 3 - 5 working days. 

A flat roof skylight ordered with an upstand will be delivered within 3-5 days.

Please be aware that you will need to handle the unloading of the items.

Bret Martin Delivery Policy

Fixed-framed rooflights

You can expect your order of the following sizes to be delivered within 2-3 working days:

Please be aware that you will need to handle the unloading of the items.

Any other sizes not listed above will be non-standard and, therefore, dealt with by the Bespoke team.

Any size not shown above will have a minimum of 10-15 working days lead time.

Glass Link

Please be aware that you will need to handle the unloading of the items.

Delivery will be a minimum of 5–7 weeks

Circular Glass

You can expect your order of the following sizes to be delivered within 4 -6 working days

Roof Lanterns

4-Pane Lantern

You can expect your order of the following sizes to be delivered within 3 to 5 working days:

Customer Responsibility: Please be aware that you will need to unload the items upon delivery.

Any other sizes not listed above will be non-standard and, therefore, dealt with by the Bespoke team.

Any size not shown above will be a minimum of 10-15 working days lead time.

6-Pane Lantern

You can expect your order of the following sizes to be delivered within 15-17 working days.

Please be aware that you will need to handle the unloading of the items.

Any other sizes not listed above will be non-standard and, therefore, dealt with by the Bespoke team.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed, we will inform you as soon as possible and advise you of a revised estimated delivery date.

HOW WE DELIVER?

Our deliveries are made by a dropside van equipped with a special trolley, which helps move the glass around the site. Our driver is alone, so sometimes he might need additional help to deliver the goods. For oversized products, 2 - 6 people might be required. We will not accept liability for broken skylights during the unloading process, as it is up to the customer to organise this process. If the customer does not attend the delivery appointment or no one is there to accept your product, we will try to contact you via phone, text, and voicemail before our driver leaves your delivery address. If no contact is made, we will have no option but to return your product to our warehouse.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://hi-sky.co.uk/pages/return-policy

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

• Phone (Toll-free): +4477 149 914 94
• Email: company.hi.sky@gmail.com
• Online contact form: https://hi-sky.co.uk/contact-us